OptiGen AI

Support

Last updated: July 13, 2026

Contact support

Email HarmonyWhite9155@hotmail.com with your store domain, the page you were using, what you expected, and any visible error code. Do not send Shopify access tokens, AI API keys, passwords, or customer data.

Before contacting us

  • Refresh the page and confirm the store is still connected.
  • Check Plans for plan and credit status.
  • Re-sync the product if Shopify content changed.
  • Review History before restoring so the current Shopify value is compared with the previous approved value.

Privacy and deletion requests

For data access, correction, deletion, or AI-consent questions, use the same support email and include the connected Shopify store domain.